The average FBA seller leaves 1–3% of annual revenue unclaimed every year. Lost inventory, damaged units, overcharged fees, and returns that never made it back to stock, all sitting in reports nobody checked. Our Seller Central experts review your account, identify every missed reimbursement, and file claims on your behalf.
Start your audit →Our experts cross-reference your FBA Customer Returns report, Reimbursements report, and Inventory Ledger every month, exactly the way Amazon's own policy requires, and file claims for every gap they find.
Units lost during inbound processing, misplaced inside a fulfillment center, or that disappeared with no matching reimbursement. Each one is a claim Amazon owes you.
Products damaged while in Amazon's possession, warehouse handling, storage damage, or transit. If Amazon broke it, Amazon pays for it. We make sure they do.
A customer receives a refund but the unit never makes it back to your sellable inventory. Amazon owes you for that unit. We find these by checking every return disposition code.
Incorrect fee charges based on wrong product dimensions, overcharged storage fees, and commission discrepancies. These accumulate quietly and are rarely caught without a dedicated review.
Units you sent that Amazon's receiving team didn't check in, inbound shortage claims, receiving discrepancies, and invoice mismatches between what you shipped and what Amazon logged.
Chargeback fines and shortage claims that were incorrectly applied or can be disputed. We review monthly trends and help identify patterns that reduce these costs going forward.
No spreadsheets. No report downloads. No case filing on your end. Your CentralDesk expert handles the full process.
Your expert downloads your FBA Customer Returns, Reimbursements, and Inventory Ledger reports directly from Seller Central.
Every disposition code and reason code is checked against your reimbursements file. Anything Amazon damaged, lost, or disposed of without a matching payout is flagged.
Each unpaid claim becomes a case in Seller Central with the specific evidence Amazon needs, FNSKU, event date, reason code, and quantity, submitted individually for fastest processing.
Recovered funds are deposited directly to your Amazon account. We log everything in your CentralDesk ticket so you have a full record of what was claimed and what was recovered.
Two policy shifts have made regular reimbursement audits more urgent than ever. Most sellers still don't know about either of them.
Amazon reduced the manual filing window for missed reimbursements from 18 months to 60 days. If your automation misses a case and you don't catch it within 60 days of the event, that claim is gone permanently. No appeal. No exception. A monthly audit is the only way to stay inside the window.
Amazon changed the basis for reimbursements from selling price to manufacturing cost. A product you sell for $50 that costs $15 to make now receives a ~$15 reimbursement, not a ~$50 one. If you haven't entered accurate manufacturing costs in the Inventory Defect and Reimbursement Portal, Amazon estimates them, and their estimates consistently lean lower than actual.
Reimbursement audits aren't a separate service with a separate fee. They're part of what your Seller Central expert does every month as part of your CentralDesk plan. No commissions, no percentage of recovered funds, just the work, done consistently.
See plans and pricingNo commissions. No percentage of recovered funds.
For sellers with occasional Seller Central issues who need reliable backup.
For active sellers managing multiple ASINs who need faster resolution.
For high-volume sellers running complex catalogs who need maximum throughput.
No monthly fee. Billed by the hour for time your expert spends working your account. Reimbursement audit hours billed at the standard rate.
Managing multiple seller accounts? Monthly reimbursement audits run across all client accounts. Volume rates available.
All plans include a dedicated Amazon Seller Central expert. No setup fees. Cancel anytime.
If you don't see what you're looking for, email us at hello@centraldesk.io