Listings and Catalog
Everything from a single new listing to a full catalog overhaul.
New listing creation
Building product listings from scratch, covering titles, bullets, descriptions, keywords, and attributes correctly structured for Seller Central.
Flat file bulk uploads
Creating and submitting flat file templates to update or create large numbers of listings simultaneously.
Suppressed and inactive listing resolution
Diagnosing and resolving suppressed, stranded, or inactive listings by identifying the root cause and applying the correct fix.
Variation management
Creating and modifying variation families, adding new child ASINs, correcting broken relationships, and managing theme attributes.
Catalog troubleshooting
Investigating and resolving catalog errors, duplicate ASINs, attribute conflicts, and merge issues.
Automatic catalog monitoring
Continuous monitoring of your product listings for unauthorized changes: titles, bullets, images, specs, and more. Included in all plans. Learn more →
Listing audit
Systematic review of your catalog to identify issues, gaps, and optimization opportunities.
A+ Content and Brand Story
Uploading and managing A+ Content modules and Brand Story sections via Seller Central.
Amazon Storefront management
Building and updating your Amazon brand Storefront, including page layout, imagery, and featured product sections.
Account Health and Compliance
Keeping your account in good standing and resolving problems before they escalate.
Account health monitoring
Keeping track of your Account Health dashboard and flagging issues before they affect your selling privileges.
Listing and ASIN reinstatement
Writing appeals and submitting documentation to get suppressed or removed ASINs reinstated.
Account suspension appeals
Drafting and submitting Plans of Action for suspended accounts, including related appeals and escalations.
Intellectual property disputes
Responding to IP complaints and counterfeit claims, and submitting retraction requests where eligible.
Brand Registry enrollment and support
Applying for and troubleshooting Amazon Brand Registry, including resolving failed enrollments.
Category and gating applications
Submitting applications for restricted categories and product types that require Amazon approval.
Seller Central case management
Opening, following up, and escalating Seller Central support cases until they reach a resolution.
FBA and Inventory
Keeping your inventory moving and your reimbursements recovered.
Shipment creation and monitoring
Creating FBA shipment plans, generating labels, and monitoring inbound shipments through to check-in.
Stranded inventory resolution
Identifying and resolving stranded inventory, including relisting and rerouting units as needed.
Inventory reconciliation
Comparing received vs shipped quantities and identifying discrepancies for follow-up with Amazon.
Reimbursement claims
Identifying lost or damaged FBA inventory and filing reimbursement claims with Amazon on your behalf. Included as a monthly audit on Basic and Advanced plans. Learn more →
Removal and disposal orders
Submitting removal or disposal orders for unsellable, aged, or excess inventory.
FBA fee investigation
Reviewing charges for measurement-based fees (weight handling, storage) and disputing inaccurate assessments.
Advertising, Promotions, and Research
Improving visibility, driving conversion, and making your ad spend work harder.
Campaign performance reporting
Full campaign-level reporting built into CentralDesk, covering spend, sales, ACoS, ROAS, CTR, CPC, CVR, and daily trend charts for every campaign.
Halo Effects analysis
Understand which ads drive sales of your other products: gateway products, cross-sells, and unadvertised ASINs benefiting from the halo of existing campaigns.
Placement Breakdown
See how spend and performance split across Top of Search, Detail Page, Rest of Search, and Off Amazon, with per-campaign placement matrices.
Budget Pacing
Month-to-date spend vs. daily cap tracking with projected end-of-month figures, so you always know whether you're on pace.
Campaign management
Pausing, enabling, and updating daily budgets directly from CentralDesk, with a full audit trail of every change.
Search term and keyword analysis
Every search term that triggered your ads, with spend and sales data, to surface negative keyword candidates and high-converting terms to promote.
Keyword research
Identifying high-value search terms using tools like Helium 10 and Amazon Brand Analytics.
Competitor research and analysis
Reviewing competitor listings, pricing, and positioning to inform your strategy.
A/B testing
Setting up and monitoring Manage Your Experiments tests for titles, images, and A+ Content.
Deals and Lightning Deals
Submitting and managing time-limited deals through Seller Central's promotions tools.
Coupons
Creating and scheduling on-page coupons to drive click-through rate and conversion.
Brand Tailored Promotions
Setting up targeted promotions for specific customer segments through Brand Tailored Promotions.
Customer Service and Orders
Keeping your customers happy and your metrics clean.
Buyer message management
Responding to customer inquiries promptly and professionally through Seller Central messaging.
Negative feedback removal
Identifying eligible negative feedback and submitting removal requests to Amazon where policy permits.
Refund processing
Handling customer refund requests in line with Amazon policy and your preferences.
Order management
Monitoring orders, resolving fulfillment issues, and managing cancellations for FBM sellers.
Customer invoice generation
Generating and sending invoices to customers on request, where required by Amazon policy.